2. Shipping and Delivery Policy

At Simply Desi, we are committed to delivering your orders in a timely and reliable manner. Please read our Shipping and Delivery Policy carefully before placing your order.

2.1 Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons (sale events, festivals, or high-demand periods), processing may take up to 5 business days. We appreciate your patience during such times.

2.2 Shipping Methods and Timeframes

We ship across India using trusted courier partners. Estimated delivery timelines are:

• Metro Cities (Mumbai, Delhi, Bangalore, Chennai, Hyderabad, Kolkata): 5–8 business days

• Tier 2 and Tier 3 Cities: 7–12 business days

• Remote and Rural Areas: 10–15 business days

Please note that these are estimated timelines and may vary due to factors beyond our control such as courier delays, weather conditions, or public holidays.

2.3 Shipping Charges

Shipping charges, if applicable, will be displayed at the time of checkout. We may offer free shipping on orders above a certain value, which will be communicated on our website or during promotions.

2.4 Tracking Your Order

Once your order is dispatched, you will receive a shipping confirmation email or WhatsApp message containing your tracking number and the name of the courier. You can use this to track your order on the courier's website.

If you have not received a tracking update within 5 business days of placing your order, please contact us at the details provided below.

2.5 Delivery Attempts

Our courier partners will typically attempt delivery up to 2–3 times. If delivery is unsuccessful due to:

• Incorrect or incomplete address provided by the customer

• Customer unavailability at the delivery address

• Refusal to accept the package

...the package may be returned to us. In such cases, the customer will be responsible for any re-shipping charges.

2.6 Delayed or Lost Shipments

While we do our best to ensure timely delivery, we are not responsible for delays caused by courier partners, natural calamities, strikes, or other unforeseen circumstances.

If your order has not arrived within the estimated delivery window, please contact us and we will raise a query with our courier partner on your behalf.

2.7 International Shipping

Currently, we only deliver within India. We do not offer international shipping at this time. We hope to expand our delivery reach in the future.