FAQs

Frequently Asked Questions (FAQ)

1. What is Simply Desi?

Simply Desi is an Indian online store that offers carefully selected products designed to make everyday life easier. We focus on practical, innovative, and affordable products for your home and lifestyle.

2. Do you deliver across India?

Yes! We currently deliver to most serviceable PIN codes across India.

If your location is serviceable by our delivery partners, your order will be delivered right to your doorstep.

3. How long does delivery take?

Most orders are delivered within 5–10 business days, depending on your location.

Please note that deliveries to remote areas may take a little longer.

Once your order is shipped, you'll receive tracking details via email or SMS (where applicable).

4. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available on eligible orders and at serviceable locations.

For some products or locations, prepaid payment may be required.

5. What payment methods do you accept?

We accept secure payments through:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (where available)

6. How can I track my order?

Once your order has been shipped, we'll send you the tracking details via email or SMS.

You can also visit our Track Order page to check the latest status of your shipment.

7. Can I return or exchange a product?

Yes.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

For complete details, please refer to our Return & Refund Policy.

8. What should I do if I receive a damaged or wrong product?

Please email us at pitarashopindia@gmail.com within 48 hours of receiving your order.

Kindly include:

  • Your Order ID
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

Our support team will review your request and assist you as quickly as possible.

9. Can I cancel my order?

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

Please contact us immediately if you wish to cancel your order.

10. Do your products come with a warranty?

Warranty availability depends on the specific product.

If a product includes a manufacturer's warranty, it will be clearly mentioned on the product page.

11. How can I contact Simply Desi?

We're always happy to help.

📧 Email: pitarashopindia@gmail.com

📞 Phone: +91 7400397690

We aim to respond to all customer queries within 24 business hours.

12. Are my payments secure?

Absolutely.

Your payment information is processed through trusted and secure payment gateways. Simply Desi does not store your card or banking details.

13. Why should I shop from Simply Desi?

We focus on providing:

✅ Carefully Curated Products

✅ Quality Checked Items

✅ Secure Payments

✅ Cash on Delivery

✅ Responsive Customer Support

✅ Affordable Prices

Our goal is to make online shopping simple, reliable, and hassle-free.

14. I still have a question. What should I do?

No problem!

Feel free to reach out to us anytime.

📧 Email: pitarashopindia@gmail.com

📞 Phone: +91 7400397690

We'll do our best to assist you as quickly as possible.