3. Return and Refund Policy

At Simply Desi, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

3.1 Return Window

You may request a return within 7 days of receiving your order. After 7 days from the delivery date, we are unable to accept return requests.

3.2 Eligible Reasons for Return

Returns are accepted only under the following circumstances:

• The product received is damaged or defective

• The wrong item was delivered (different from what was ordered)

• The product is significantly different from its description on the website

We do not accept returns for:

• Change of mind or personal preference

• Products that have been used, washed, or altered

• Items without original packaging or tags

• Products purchased during non-refundable sale or clearance events

3.3 How to Initiate a Return

To initiate a return, please follow these steps:

• Contact us within 7 days of delivery at pitarashopindia@gmail.com or 7400397690

• Share your order number, reason for return, and clear photos or a video of the product showing the issue

• Our team will review your request and respond within 2–3 business days

• If approved, we will share return instructions including the address to ship the product back

Please do not ship the product back without prior approval from our team, as unapproved returns will not be accepted.

3.4 Return Shipping

If the return is due to our error (wrong item, damaged or defective product), we will cover the return shipping cost.

In all other approved cases, the customer will be responsible for return shipping charges.

3.5 Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed as follows:

• Original payment method: 7–10 business days

• Bank transfer (NEFT/IMPS): 5–7 business days

• Store credit (if opted): within 2 business days

Please note that processing times may vary depending on your bank or payment provider.

3.6 Exchanges

We currently do not offer direct product exchanges. If you wish to exchange a product, please initiate a return for the original item (subject to eligibility) and place a fresh order for the desired product.

3.7 Cancellations

Orders can be cancelled within 24 hours of placement, provided they have not yet been dispatched. To cancel, contact us immediately at the details below. Once an order has been shipped, it cannot be cancelled.

Prepaid orders that are cancelled before dispatch will receive a full refund within 7–10 business days.